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Frequently Asked Questions
Do you have a MOQ (Minimum Order Quantity) requirement?
We ususally accept orders that is above 1 kg because of the nature of our business. However, depending on different ways of collaboration and products, we can work to accomendate based on the actual circumstances. Shoot us an email to let us know your product of interest and specific requirements, one of our professional business development representative will be in touch with you ASAP.
Is COA (Certificate of Analysis) available?
Yes. We will always include a copy of COA for the product of your interest in the reply email once we receive your submitted inquiry.
Why can’t I find price on product pages?
Due to season, market, order quantity, and other reasons, our price can fluctuate from time to time. Please submit an inquiry to let us know your requirements, we will provide the most current price based on your specific needs.
How long is the quote valid for?
Our quote remains valid for 30 days from the date it is issued. Additionally, we promise that if our prices drop during the 30-day period, we will promptly notify you of the new, lower price via email. This updated quote will also carry a fresh 30-day validity period, ensuring you always receive the best value we offer.
Do you ship internationally? How do you accept international payments?
Yes. We export to many countries around the globe.
Please submit a Contact Us form or email info@hovane.com for more information on shipping and payment options.