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Frequently Asked Questions
What information should I provide when requesting a quote?
To help us prepare an accurate quotation, please provide the product name, required specification or active-marker content, estimated order quantity, intended application, delivery address and postal code, and any required documentation.
Can I request a sample before placing an order?
Yes. A reasonable sample quantity can generally be provided free of charge for evaluation, while customers are responsible for courier costs. If the sample evaluation leads to recurring bulk orders, the initial courier cost can be credited toward a subsequent order.
Can you customize product specifications?
Yes. Our experienced R&D team can customize products according to your requirements, including assay level, physical form, solubility, particle size, and other parameters. Each request is subject to technical feasibility and MOQ evaluation.
What is your minimum order quantity (MOQ)?
Our standard MOQ is 1 kg for most products. However, it may vary depending on the product, packaging, and nature of the project. We are happy to discuss flexible options for samples, trial orders, and specific collaboration requirements.
Please contact us with the product name, specification, required quantity, and intended application. A member of our business development team will get back to you as soon as possible.
What technical and quality documentation can you provide?
We can provide a Certificate of Analysis (COA), product specification or Technical Data Sheet (TDS), and Safety Data Sheet (SDS). Depending on the product, we may also provide manufacturing process flowcharts, allergen statements, pesticide residues and residual solvents reports and other information or test reports.
How do you ensure product quality and batch-to-batch consistency?
We maintain established ISO 9001 and HACCP management systems. Product quality and batch-to-batch consistency are controlled through raw-material qualification, in-process inspections, finished-product testing and release, and batch traceability.
Can you supply products or specifications not listed on your website?
Yes. Our website may not always reflect our complete or most up-to-date product range. If you require a botanical extract or specification not listed, please contact us. We will review your requirements and confirm product availability or customization feasibility.
What packaging options are available?
Packaging depends on the product form and order quantity. Powder products are typically packed either in a food-grade plastic inner bag with an aluminum foil outer pouch or in double food-grade plastic inner bags inside a fiber drum. Liquid products are generally packed in food-grade plastic containers with protective outer cartons. Final packaging details will be confirmed for each order.
Do you ship internationally? How do you accept international payments?
Yes. We export to customers in many countries and regions worldwide. Shipping arrangements vary depending on the destination, product, and order requirements. We currently accept international payments by company-to-company bank transfer (T/T) only.